Privacy Policy
Last Updated: January 15, 2025
At TurboEvolve, we're serious about protecting your privacy. This isn't just some legal formality — it's about respecting the trust you place in us when you share your information. We've written this policy in plain language because nobody should need a law degree to understand how their data gets used.
Who We Are
TurboEvolve operates from New Taipei City, Taiwan, specializing in computer vision programming education. Our physical location is at No. 110, Zhongzheng Rd, Banqiao District, New Taipei City, Taiwan 220. When we talk about "we," "us," or "our" in this document, we mean TurboEvolve and its educational operations.
You can reach our privacy team at info@turboevolve.life or call +886233226200 during business hours if you have questions about anything covered here.
Information We Collect
Let's be straightforward about what data we gather and why we need it.
Information You Give Us Directly
When you interact with our programs, you share certain details with us:
- Contact Information: Your name, email address, phone number, and mailing address when you inquire about our programs or enroll
- Educational Background: Previous programming experience, educational history, and professional background to help us tailor learning paths
- Payment Details: Billing information processed through secure payment processors (we don't store full credit card numbers)
- Project Work: Code samples, project submissions, and assignment materials you create during your studies
- Communication Records: Messages you send us through email, contact forms, or during consultations
Information We Collect Automatically
Like most websites, we gather some technical data when you visit turboevolve.life:
- IP address and general location information
- Browser type, device information, and operating system
- Pages you visit and how long you spend on them
- Links you click and content you download
- Time and date of your visits
We use cookies and similar tracking technologies for this. You can control cookie settings in your browser, though some features might not work properly if you disable them completely.
How We Use Your Information
We're not in the business of selling your data or using it for purposes you didn't sign up for. Here's what we actually do with it:
Program Administration: Managing enrollments, tracking your progress, providing feedback on assignments, and communicating about course schedules and updates.
Educational Support: Personalizing your learning experience, identifying areas where you might need extra help, and matching you with appropriate resources or mentors.
Communication: Sending you program-related updates, responding to your questions, and occasionally sharing information about new courses that might interest you based on what you're already studying.
Website Improvement: Analyzing how people use our site to make it more useful and fix technical issues.
Legal Compliance: Meeting obligations under Taiwan's Personal Data Protection Act and other applicable regulations.
We won't use your information for unrelated marketing purposes without asking first. And we definitely won't sell your data to third parties — that's not our business model.
Legal Basis for Processing (Taiwan Context)
Under Taiwan's Personal Data Protection Act, we process your personal data based on these legal grounds:
Contractual Necessity: We need your information to deliver the educational services you've signed up for.
Consent: For marketing communications and optional features, we ask for your explicit permission.
Legitimate Interests: We process some data to improve our services and maintain website security, balanced against your privacy rights.
Legal Obligations: Certain data processing is required by Taiwan education and tax regulations.
Who We Share Your Data With
We keep your information close to the chest, but there are a few situations where we share it with others:
Service Providers
We work with trusted companies that help us run our programs. These might include:
- Cloud hosting providers for our learning management system
- Payment processors for handling tuition payments
- Email service providers for course communications
- Analytics tools to understand website usage
All these providers are bound by contracts that limit how they can use your data. They're only allowed to process it for the specific services they provide to us.
Educational Partners
Sometimes we collaborate with industry professionals or guest instructors. We might share relevant project work or educational records with them, but only what's necessary for educational purposes and with appropriate safeguards.
Legal Requirements
We'll disclose information if required by Taiwan law, court order, or government regulation. This is rare, but we're obligated to comply when it happens.
What We Don't Do
We don't sell your data to advertisers, data brokers, or marketing companies. We don't share your information with unrelated third parties for their own purposes.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you strong rights regarding your personal information. Here's what you can do and how to do it:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If something we have on file is wrong or outdated, let us know. We'll update it promptly.
Delete Your Information
You can ask us to delete your data, though we might need to keep some records for legal or administrative reasons.
Restrict Processing
You can limit how we use your information in certain circumstances, like if you're disputing its accuracy.
Withdraw Consent
For anything you've consented to (like marketing emails), you can change your mind anytime.
File a Complaint
If you're unhappy with how we've handled your data, you can complain to Taiwan's Ministry of Justice.
How to Exercise These Rights:
Email us at info@turboevolve.life with your request. Include enough detail so we can verify your identity and understand what you need. We'll respond within 15 business days, or let you know if we need more time for complex requests.
Data Security Measures
Keeping your information secure isn't just about checking boxes — it's about implementing practical measures that actually protect your data.
- Encryption: We use SSL/TLS encryption for all data transmitted between your browser and our servers
- Access Controls: Only authorized staff members can access personal data, and only for legitimate educational purposes
- Secure Storage: Your information lives on servers with physical and digital security measures in place
- Regular Updates: We keep our systems patched and updated to protect against known vulnerabilities
- Staff Training: Our team receives regular training on data protection practices
That said, no system is completely bulletproof. While we take security seriously, we can't guarantee absolute protection against every possible threat. If we ever experience a data breach that affects your information, we'll notify you promptly as required by Taiwan law.
Data Retention
We don't keep your information forever. Here's how long we typically retain different types of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Student enrollment records | 7 years after course completion | Educational records requirements and potential credential verification |
| Financial transaction records | 7 years | Taiwan tax and accounting regulations |
| Course project submissions | 3 years after course completion | Educational assessment and portfolio purposes |
| Marketing communications data | Until you unsubscribe, plus 30 days | Maintaining communication preferences |
| Website analytics data | 26 months | Understanding long-term usage patterns |
| General correspondence | 3 years | Reference and quality assurance |
After these periods expire, we securely delete or anonymize the information so it can't be traced back to you.
International Data Transfers
Most of your data stays in Taiwan, but some information might be processed on servers located elsewhere. This can happen when we use cloud services or tools hosted internationally.
When data leaves Taiwan, we ensure appropriate safeguards are in place through:
- Contracts with service providers that include data protection requirements
- Using providers certified under recognized privacy frameworks
- Implementing technical measures like encryption during transfer
- Regular audits of how our international partners handle data
You have the right to ask about where your data is stored and what protections apply to international transfers.
Children's Privacy
Our programs are designed for adults and professionals developing computer vision skills. We don't knowingly collect information from anyone under 16 years old without parental consent.
If we discover we've inadvertently collected data from someone under 16 without proper consent, we'll delete it promptly. Parents or guardians who believe we might have such information should contact us immediately at info@turboevolve.life.
Cookies and Tracking Technologies
We use several types of cookies to make our website work properly and improve your experience:
Essential Cookies
These are necessary for basic site functionality like maintaining your login session or remembering your language preferences. You can't disable these through our site, but you can block them in your browser settings.
Analytics Cookies
These help us understand how visitors use our site — which pages are popular, where people get stuck, and what content is most useful. We use this to make the site better over time.
Preference Cookies
These remember your choices so you don't have to reset preferences every time you visit.
Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how the site functions for you.
Third-Party Links
Our website occasionally links to external resources, tools, or reference materials. We're not responsible for the privacy practices of those sites. When you click through to another site, their privacy policy applies instead of ours.
We try to link only to reputable resources, but it's worth reading their privacy policies too — especially if you're sharing personal information with them.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before sharing new information with us.
Continued use of our services after changes become effective means you accept the updated policy. If you don't agree with changes, you can exercise your rights to restrict processing or delete your data.
Marketing Communications
We occasionally send emails about new courses, program updates, or educational resources that might interest you based on your current studies. You control whether you receive these:
- Every marketing email includes an unsubscribe link
- You can adjust your communication preferences by contacting us
- Unsubscribing from marketing doesn't stop essential program-related communications
- We'll process unsubscribe requests within 5 business days
We don't send marketing emails to people who haven't shown interest in our programs or given us permission.
Questions or Concerns?
If something in this policy isn't clear, or if you want to exercise your privacy rights, we're here to help. Our team takes privacy questions seriously and will respond to all inquiries.